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DIRECT SERVICES PRIVACY POLICY (last
updated 8/1/2020)
Direct Services does not offer products or services to consumers
(B2C) on its website, rather, Direct Services offers services to
businesses (B2B). Consequently, the Direct Services website in
intended for visitors from businesses seeking to learn more
about its areas of expertise, services and offerings. Visitors
to the Direct Services website are anticipated to be a
representative of a 'legal entity' (representing a business) and
not a 'data subject' (an individual).
To that extent, Direct Services strives to collect, use, and
disclose personal information in a manner consistent with the
laws of the countries in which it does business, but it also has
a tradition of upholding the highest ethical standards in its
business practices.
Personal information provided to Direct Services is done so in
the capacity of a B2B (business to business) relationship for
validation and login to the client user interface. This may
include your name, address, telephone number and e-mail address.
Such information will not be released, sold or rented to any
entities or individuals outside of Direct Services or authorized
Direct Services partners and resellers. Direct Services, or one
of its authorized partners or resellers, may contact you in
regards to Direct Services products or related services.
Direct Services also collects and analyzes visitor information
as part of its standard website activity logging process. This
information includes the host domain of the visitor, the pages
accessed, the time spent on our site and general browser
statistics. This data enables us to become more familiar with
the types of users who visit our site, how often they visit and
what parts of the site they visit most often. Direct Services
uses this information to improve its User Interface,
detect/resolve technical issues, and used for account login and
validation.
This process uses cookies. If you chose to not have us collect
this data, you may block cookies on your browser. For general
instructions across browsers, see USA.gov Web Measurement and
Customization Opt-Out at
https://www.usa.gov/optout-instructions. Note, by blocking
cookies, you may not be able to login to the client services
account area.
From time to time, the Direct Services website may contain links
to Web Pages not authored and/or owned by Direct Services. We
make no guarantees or promises about the information on those
websites and cannot accept responsibility for the actions or
inaction of their operators.
If Direct Services decides to offer a newsletter, or other
subscribed communication, you may be removed from the
distribution list by;
• At any time you may request to be removed from our electronic
mailing list via an e-mail to: info@directservices.com.
• If you would like to be removed from our regular mailing list,
please contact the Direct Services Postmaster via e-mail at
info@directservices.com, or mail your request to:
Direct Services
3109 Grand Avenue #292
Miami, FL 33133
The Direct Services Privacy Policy is subject to change, without
formal notice, but the date of last revision will be posted
within this document.
General Data Protection Regulations (GDPR) is a law that was
adopted by the European Parliament in April 2016 and is
enforceable as of May 25, 2018. The regulation applies to the
collection, processing and movement of personal data for
individuals residing in 32 European States listed below;
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark,
Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of Cyprus, Romania, Slovakia, Slovenia, Spain, Sweden,
Switzerland and the United Kingdom.
While remaining in full compliance with the applicable, United
States laws and regulations, Direct Services Inc. supports GDPR
efforts to protect the privacy and data security of the EU
citizens as they are residing in their subscribing country. To
that extent, efforts are made to monitor and identify the data
of EU citizens, isolating those records for exclusions from the
database, and/or other special consideration and treatment.
Direct Services intends that its corporate privacy policy and
standard practices and procedures will ensure timely compliance
with applicable local and international laws and regulations.
Direct Services reserves the right to share an individual's
information as required by law or to duly authorized information
requests of government authorities.
EU-US Privacy Shield
In connection with Direct Services’ processing of personal data
it receives from the EU (“EU Data”), Direct Services adheres to
the EU-U.S. Privacy Shield Framework Principles issued by the
U.S. Department of Commerce (the “Principles”). For more
information about the Principles, please visit the Department of
Commerce’s Privacy Shield website.
Please direct any inquiries or complaints regarding our
compliance with the Principles to the point of contact listed in
the “Contact Information” section below. If we do not resolve
your complaint, you may submit your complaint free of charge to
JAMS using this link:
https://www.jamsadr.com/eu-us-privacy-shield, Direct Services’
designated Privacy Shield dispute resolution provider. Under
certain conditions specified by the Principles, you may also be
able to invoke binding arbitration to resolve your complaint.
Direct Services is subject to the investigatory and enforcement
powers of the FTC. If Direct Services shares EU data with a
third-party service provider that processes the data solely on
Direct Services’ behalf, then Company will be liable for that
third party’s processing of EU Data in violation of the
Principles, unless can prove that it is not responsible for the
event giving rise to the damage.
Direct Services does not itself collect personal data, but
receives data from its clients who have themselves collected it
and who are the data’s controllers. Direct Services then
maintains and processes such data in accordance with the wishes
of its customers, the data controllers, so the data is in a form
suitable for their purposes, generally related to marketing
activities or other lawful purposes described by the data
controller.
Data processed consists primarily of consumer name, business
company name, individual name and address data and limited
demographic or lifestyle data. The data controller provides all
data. Direct Services does not process EU human resource data.
Direct Services provides direct marketing data processing
services designed to help companies and organizations improve
their marketing strategies and programs. These services at times
may involve third parties for data processing services which
Direct Services does not itself conduct. When providing data
processing services to Direct Services' clients, we process
information per the terms and conditions of the contract set
forth by the clients, and disclose third party vendors that may
be used. The data is retained for the length of the business
relationship with the client, unless instructed otherwise, or
dictated by law or legal requirements.
Direct Services relies upon the instructions of its clients
(controllers) with respect to the use restriction of marketing
information. In normal course, the clients of Direct Services
will identify their customers communication preferences, and/or
opt-in/opt-out choices.
Direct Services, acting as an “agent” to perform tasks on behalf
of and under the instructions of the data controller, is not
empowered to delete any data entrusted to it by any person other
than the controller or appropriate government authorities vested
with authority to require this.
Access: The Privacy Shield Framework Principles, issued by the
U.S. Department of Commerce, require that Individuals must have
access to personal information about them that an organization
holds and be able to correct, amend, or delete that information
where it is inaccurate, or has been processed in violation of
the Principles, except where the burden or expense of providing
access would be disproportionate to the risks to the
individual’s privacy in the case in question, or where the
rights of persons other than the individual would be violated.
Direct Services, acting as an “agent” to perform tasks on behalf
of and under the instructions of the data controller, shall
forward all data access requests directly to the supplier of the
data.
Choice: The Privacy Shield Framework Principles, issued by the
U.S. Department of Commerce, requires that an organization must
offer individuals the opportunity to choose (opt out) whether
their personal information is (i) to be disclosed to a third
party or (ii) to be used for a purpose that is materially
different from the purpose(s) for which it was originally
collected or subsequently authorized by the individuals.
Individuals must be provided with clear, conspicuous, and
readily available mechanisms to exercise choice. Direct
Services, acting as an “agent” to perform tasks on behalf of and
under the instructions of the data controller, shall forward all
opt out requests directly to the supplier of the data.
Direct Services does not knowlingly collect or process data
concerning the personal information of children under the age of
16 years, without being provide explicit consent from the data
controller who has provided the data for processing.
With regard to data used for marketing purposes: where data is
collected for the purposes of direct marketing, effective
procedures by the data controller should exist allowing the data
subject at any time to “opt-out” from having his data used for
such purposes. An individual objecting to such use should
contact the controller responsible.
Individuals having questions regarding access or questions
regarding Direct Services processing of their personal
information are invited to contact:
Direct Services Inc. RE: Privacy
3109 Grand Avenue #292
Miami, FL 33133
If the individual’s concern relates to the activity of the data
controller, Direct Services will inform the appropriate data
controller of the expressed concern or request.
CONTACT INFORMATION: Questions or comments regarding this Policy
should be submitted to the Direct Services by mail to:
Direct Services Inc. RE: Privacy
3109 Grand Avenue #292
Miami, FL 33133
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